Il mondo della bici in un clic.
Vendita e noleggio di mountainbike, accessori e abbigliamento bici.
Cancellation and Refunds A&E-bikehome
1. Cancellation and Refund
- Reservations can be cancelled at least 24 hours before the start of the rental. Any deposit paid will be fully refunded.
- In case of cancellation made with less than 24 hours notice, the deposit will be retained and can be used for a new reservation to be made within 30 days.
from the date of cancellation.
2. Early Return Refund
- No refund is provided in case of early return.
3. Refund for Malfunction or Technical Problems
- In the event of technical problems not attributable to the Customer, A&E-bikehome will replace the vehicle.
- If it is not possible to provide a replacement e-bike, the Customer will be entitled to a refund proportional to the period of non-use.
4. Weather Conditions
- The rental takes place regularly even in case of bad weather.
- Refunds for adverse weather conditions are only granted in the event of extreme situations (e.g. official weather warnings).
5. Procedure for Requesting a Refund
- To request a refund, the customer must contact A&E-bikehome at a.ebikehome@gmail.com within 48 hours of the end of the rental date, providing the reason
and attaching the available documentation to support the request (photos, videos, etc.). - Refunds will be processed within 7 business days of approval confirmation.
For any questions regarding your refund request, please contact us at +39 3474957428